Practice policies
Clear terms.
Before you commit.
Membership, payment, and appointment information in one place.
The essentials
Our interim policies
Membership terms
Memberships have a 12-month commitment. The agreement will state the chosen plan, included care, fees, billing schedule, and renewal terms. Membership fees do not replace health insurance; outside care and services not included in the plan may cost extra.
Cancellations and refunds
Send written requests to info@goodrootsmedicine.com. Our interim proposal is 30 days’ written notice after the initial 12-month term. Early termination requests are reviewed under the final agreement and applicable law. Approved refunds for unused prepaid time are proposed to be prorated, less amounts properly due. Read the complete interim cancellation and refund policy.
Payments
No membership payments are collected before opening. Payment methods, due dates, and any recurring billing authorization will be explained in the final agreement. Proposed tests, supplements, and services outside your plan will be discussed before you decide. HSA/FSA eligibility depends on your plan and the services provided; please check with your benefits administrator.
Appointments and no-shows
Please contact the practice if you need to change an appointment. Any cancellation deadline, late-cancellation charge, or no-show fee will be disclosed before booking. This interim page does not establish a fee.
Privacy and communication
Do not send medical history or urgent concerns through public forms or ordinary email. Secure portal instructions will be provided when available. Read our interim clinical privacy notice and website privacy information.
QUESTIONS ABOUT YOUR CARE?