Good care starts
with good people.

What you’ll do

• This is a people-oriented, sales-focused position. Listen to what clients want to achieve and confidently guide them toward services, products, packages, and memberships that support a comprehensive, clinician-led treatment plan.

Client communication & front desk experience

• Greet clients warmly by name, offer beverages, and keep reception polished and inviting.
• Respond professionally to phone, text, email, and chatbot inquiries within one hour during office hours. Use and improve communication scripts to keep the experience consistent.
• Confirm paperwork is complete before appointments. Coordinate preparation, consented photos, and clinician-directed numbing arrangements with the clinical team; escalate concerns to the appropriate provider or manager.

Scheduling & patient retention

• Follow up on missed or canceled appointments, manage waitlists, and review calendars two weeks ahead, one week ahead, and daily.
• Work toward a rebooking rate of at least 80 percent through personalized scheduling conversations. Keep lead and membership activity accurate and current.
• Recommend relevant follow-up visits and complementary services based on client goals and the clinician’s recommendations.

Retail & memberships

• Discuss appropriate skin care, services, and membership options with each client, explain costs clearly, process enrollments, and share referral cards.
• Keep retail displays clean, stocked, and inviting; report inventory needs and help meet retail goals.
• Work toward monthly Good Roots membership growth targets of 10–15 percent. Goals and measurement will be reviewed with the team.

Office operations & cleanliness

• Complete opening and closing checklists, organize common areas, restock supplies, and assist with clinical kits as directed.
• Identify maintenance or presentation issues and help resolve them. Handle mail, deliveries, trash, dishes, and linens according to the operational schedule.

Administrative & financial tasks

• Process payments accurately, reconcile end-of-day financials, and ensure provider tracking sheets are completed daily.
• Follow up on unpaid invoices, authorized no-show charges under disclosed clinic policies, and provider corrections. Suggest practical improvements to administrative workflows.

Team collaboration & culture

• Participate in meetings, team chats, and shout-outs; use downtime productively and follow through on commitments.
• Contribute to Good Roots social media content and campaigns using approved materials and appropriate permissions.
• Bring forward monthly suggestions, recognize teammates weekly, and communicate openly with accountability.

What you’ll bring

• Warm communication, strong organization, and confidence discussing services, products, and pricing.
• Comfort learning scheduling and practice software; sales, retail, hospitality, spa, salon, or fitness experience is a plus.
• No medical or clinical background is required; training on services, systems, and the sales process is provided.

The Good Roots Way

• Character: Act with integrity and professionalism.
• Learn: Stay curious, seek feedback, and keep improving.
• Welcome: Create an inclusive, friendly environment.
• Appreciate: Recognize and uplift teammates and patients.
• Patient-centered care: Help every person feel seen, heard, and valued.

What you’ll do

• Review health history, medications, prior treatments, suitability, and client goals; discuss risks, alternatives, costs, and informed consent.
• Provide neurotoxin, dermal filler, and appropriate biostimulator treatments using written protocols and aseptic technique.
• Provide IV hydration treatments as ordered by the treating provider, following clinic protocols for screening, administration, monitoring, documentation, and escalation of concerns.
• Recognize complications, follow emergency procedures, and coordinate promptly with the Medical Director.
• Provide aftercare and follow-up reviews, maintain same-day treatment records, and manage product inventory and clinical safety checks.

What you’ll bring

• An active, unrestricted Pennsylvania RN license, or eligibility to obtain one before starting, and current BLS certification.
• A minimum of 3–5 years of hands-on aesthetic injection experience, including neurotoxin and dermal filler, with documented injector training.
• Strong knowledge of facial anatomy, vascular danger zones, and complication recognition and management.
• Biostimulator experience, advanced certification, med-spa software experience, and an established local following are welcome.

What you’ll do

• Provide facials, peels, dermaplaning, hydrofacial-style services, and other treatments within your licensed scope and clinic protocols.
• Review intake information, assess skin concerns and suitability, and coordinate medical review when needed.
• Explain home care, aftercare, follow-up, memberships, and treatment options without pressure.
• Maintain accurate same-day records, consented photography, sanitation standards, and a clean, stocked treatment room.

What you’ll bring

• A current Pennsylvania esthetician or cosmetology license in good standing.
• Experience in a medical spa, dermatology practice, or day spa, with knowledge of skin concerns, ingredients, and professional products.
• Warm communication, attention to detail, and confidence making appropriate treatment and product recommendations.
• Advanced treatment training, med-spa software experience, and an established local following are welcome. Procedures depend on licensing and clinic protocols.

What you’ll do

• Welcome and room patients, confirm identifiers, obtain vital signs and measurements, and document the reason for the visit. Review medications, allergies, and relevant history for clinician confirmation.
• Prepare charts, examination rooms, supplies, and equipment for acute visits, chronic-condition follow-ups, well visits, school and sports physicals, and other scheduled care. Assist with forms and provide a chaperone when requested.
• Collect and label specimens, perform blood draws and point-of-care testing when trained and authorized, and coordinate laboratory requisitions, handling, and transport under clinic protocols.
• Assist clinicians with examinations and procedures, including preparation for joint injections, PRP services, and reproductive-health visits as directed. Use appropriate infection-control practices and maintain patient comfort and privacy.
• Support wellness visits with measurements, body-composition assessments when trained, laboratory coordination, and follow-up logistics. Prepare supplies and assist licensed clinicians with IV or injection visits as assigned.
• Prepare aesthetic treatment rooms, support intake and consent documentation, and assist with clinical photography only after consent. Help organize treatment supplies and reinforce clinician-approved preparation and aftercare instructions.
• Enter accurate, timely information in the EHR, help patients access the patient portal, and coordinate referrals, outside records, test scheduling, and follow-up tasks. Route clinical questions and results to the treating provider.
• Communicate clearly with patients and teammates, recognize concerns that need prompt clinical attention, and escalate them to the appropriate clinician. Follow written protocols and perform only duties supported by your training and authorization.
• Clean and disinfect rooms and equipment, follow sharps and biohazard procedures, maintain supply and expiration checks, and complete assigned equipment or refrigerator logs.
• Assist with opening and closing tasks, keep the clinical schedule organized, and support front-office coverage when needed. Protect confidential information and help create a calm, welcoming patient experience.

What you’ll bring

• Medical assistant training or equivalent relevant clinical experience; CMA or RMA certification is preferred.
• Current BLS/CPR certification, or the ability to obtain it before starting.
• Comfort taking vital signs, documenting in an EHR, and working with patients of different ages and backgrounds.
• Phlebotomy, specimen handling, and point-of-care testing experience are preferred; duties will be assigned according to documented training and competency.
• Strong organization, careful attention to detail, reliable follow-through, and respectful communication about sensitive health concerns.
• Confidence following clinician direction, infection-control procedures, and patient privacy practices. This support role does not independently diagnose, prescribe, interpret results, or develop treatment plans.
• Experience in primary care, a medical spa, dermatology, women’s health, or a wellness practice is welcome. An interest in learning across these areas is important.